Are You Totally Happy With Your Current IT Provider?
Over the last 10 years of being in the IT Industry we have visited many new clients that want to change their IT provider due to them not being happy. We over the last 12 months I have taken over at least 5 monthly support contracts from companies due to them not being happy. Some of the reasons why are….
- You can never get through to the help desk / IT engineer
- They never returns calls / voicemails
- When you do get through you talk to an apprentice which has no experience of technical systems
- They don’t offer any sort of customer service
- They take the monthly/yearly fee and you don’t know what your getting for your money
Why We Are Different..
- All calls our straight to an engineer, if that engineer is busy they will call you back within 5 minutes – guaranteed
- All engineers have at least 10 years in the field so they are all experienced
- Customer service is a priority – our customer service is at the forefront of our minds at all times
- We invoice monthly and all clients receive quarterly visits if no calls-outs are made, you also receive weekly Server/PC reports on the health of your Systems – plus daily backup logs – CLICK HERE