Be-known to my friend they didn’t know this was a scam and they let this so called engineer take control of their laptop.
20 minutes (with a cost of £50.00) later they had installed the FREE version of Microsoft Security Essentials and confirmed the viruses had disappeared.
This is happening a lot at the moment, a these callers are contacting the older PC user – if you receive a phone call from anyone about your PC – tell them you don’t own one !
The so called company acted under (http://www.itsolutionsonline.us) but this company appears to be ligitimate, however they are linked to a company called Wzsoft
More information – http://forums.moneysavingexpert.com/showthread.php?t=3256312